Job Description N Make outgoing calls to potential customers to schedule high quality leads for sales. N Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. N Seize opportunities to upsell services when they arise. N Follow up with potential customers in a timely manner if necessary. N Manage a large number of outbound calls in a timely manner. N Document all call information in the CRM according to standard operating procedures. N Meet personal/team qualitative and quantitative targets. N Possess robust knowledge of Livspace services to identify customer needs when qualifying them. N Demonstrate an aptitudefor sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.
N Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness. N Schedule Experience Centre visits with our design team as per defined process. N Follow-up with internalstakeholders to ensure that appropriate action has been taken on customer requests and complaints. N Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time. N Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints. N Communicate effectivelyand professionally in all forms of communication with internal and external customers. N