Job DescriptionLocation: Vadodara, Gujarat NEmployment Type: Full time NExperience: 4–7+ years NDepartment: Network Operations / Technical Support NShift Timing: Night Shift (5 working days) About the Role NnWe are looking for an experienced and technically strong Senior Network Engineer – Network Operations & Security to manage day-to-day network operations, troubleshoot complex network issues, handle technical escalations, and lead our network engineering team. NThe ideal candidate should have strong hands-on experience with enterprise networking technologies, including MikroTik, Ubiquiti UniFi, Aruba, Cisco, Fortinet, and Juniper . The candidate must have a solid understanding of routing, switching, network security, firewalls, VPNs, VLANs, and network troubleshooting . NThis role requires both strong technical expertise and the ability to train, guide, and manage the technical team. NKey Responsibilities1. Network Operations & Monitoring Nn Monitor day-to-day network operations and ensure network availability, stability, and performance. N Monitor network devices, firewalls, switches, routers, wireless infrastructure, and related systems. N Identify and troubleshoot network connectivity, performance, and configuration issues. N Perform proactive monitoring and preventive maintenance. N Maintain proper documentation of network configurations, changes, and troubleshooting activities. N2. Technical EscalationManagement Nn Act as the senior technical escalation point for complex network and connectivity issues. N Take ownership of critical incidents and ensure timely resolution. N Troubleshoot issues escalated by Network Engineers and Technical Support teams. N Coordinate with vendors, ISPs, and third-party technology providers when required. N Analyze recurring problems and implement permanent solutions. N Participate in emergency and after-hours troubleshooting when required. N3. Routing & Switchingn N Configure, manage, and troubleshoot enterprise routers and switches. N Strong understanding ofTCP/IP, VLAN, DHCP, DNS, NAT,



STP, trunking, and subnetting . N Hands-on experience with routing protocols such as Failover and NAT is preferred. N Configure and troubleshoot inter-VLAN routing and network segmentation. N Troubleshoot LAN, WAN, WLAN, and Internet connectivity issues. N Design and implement reliable network solutions based on business requirements. N4. Network Security & Firewalls Nn Configure, manage, and troubleshoot enterprise firewalls. N Hands-on experience with Fortinet, MikroTik, UniFi, Rukus, Cisco, and Juniper firewalls/security platforms . N Configure and troubleshoot firewall policies, NAT, VPNs, port forwarding, and security rules. N Implement network security best practices. N Monitor security-related network events and investigate suspicious traffic or connectivity issues. N Maintain secure and controlled access to network infrastructure. N5. Wireless Networkingn N Configure and troubleshoot enterprise Wi-Fi networks. N Hands-on experience with Ubiquiti UniFi and Aruba wireless solutions . N Troubleshoot wireless coverage, roaming, authentication, interference, and performance issues. N Optimize wireless networks based on customer requirements and network performance. N6. Team Management & Training Nn Lead and manage Network Engineers and Technical Support Engineers during daily operations. N Assign and monitor technical tasks and escalations. N Train junior and mid-level engineers on networking technologies and troubleshooting procedures. N Conduct technical knowledge-sharing and training sessions. N Review team performanceand provide technical guidance and feedback.



N Develop and maintain standard operating procedures (SOPs) for network operations. N Ensure the team followsproper troubleshooting and escalation procedures. N7. Customer & Client Support Nn Provide technicalassistance for critical customer network issues. N Communicate with customers regarding technical incidents and resolutions. N Participate in technical discussions with customers, vendors, and management. N Ensure customer issues are handled professionally and within agreed SLA requirements. N Prepare technical reports and incident summaries when required. NRequired Technical Skills NThe candidate must have hands-on experience with: Nn MikroTik RouterOS N Ubiquiti UniFi N Aruba Networking NnnStrong knowledge of: Nn Routing & Switching N TCP/IPn VLANs N DHCP & DNSn NAT N Firewall configuration N VPNn WAN/LAN N Network SecuritynWireless Networking N Network Monitoringn Troubleshooting and Incident Management NnCandidateRequirements Nn Bachelor's degreeor diploma in Computer Science, Information Technology, Networking, or a related field . N 4–7+ years of relevant network engineering experience . N Strong hands-on troubleshooting experience in enterprise networks. N Experience handling technical escalations and critical network incidents. N Experience managing or mentoring a technical/networking team. N Strong analytical and problem-solving skills. N Ability to work independently and take ownership of critical issues. N Excellent English communication skills are mandatory , both written and verbal. N Ability to communicate technical issues clearly to both technical and non-technical customers. N Willingness to work in a support environment that may require rotational or after-hours support. NPreferred Certifications NnCertifications are preferred but not mandatory: Nnn MikroTik MTCNA / MTCRE / MTCSE N Cisco CCNA / CCNP N Fortinet FCF / FCA / FCP N Aruba certifications N Juniper JNCIA /JNCIS N Other relevant networking or cybersecurity certifications Nn

📌 Senior Network Engineer (Mandvi)
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📍 Mandvi