The Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.Description- Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center- This role will also be providing compliance guidance when running outbound campaigns- Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals- Ensure adequate staffing levels and minimize organizational risks.- Perform daily uploads, downloads,



and importing- Ensure and document outbound dialer activity- Analyze dialer-output data to identify potential problems and issues- Run payment report regularly- Create and update dialing campaigns filter, list strategies, and reports- Monitor and adjust the performance of the dialer systems- Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management- Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes- Configuration of recent campaigns: creation, user profiles, worksheets, etc- Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.- Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS

📌 Hiring: Manager (Aligarh)
🏢 EXL
📍 Aligarh