Job DescriptionJOB DESCRIPTION/nIT Executive – Hardware, Networking & IT Support/nDepartment: Information Technology/nLocation: Barasat / Madhyamgram, Kolkata/nEmployment Type: Full-Time/nExperience: 1–4 Years/nAbout the Role/nWe are looking for a technically skilled and responsible IT Executive to manage day-to-day IT infrastructure, hardware, networking, system support, and troubleshooting across the organization's campuses and offices./nThe candidate will be responsible for ensuring the smooth functioning of computers, networking infrastructure, internet connectivity, CCTV, biometric systems, printers, servers, and other IT-enabled systems./nKey Responsibilities/n1. Hardware & System Support/n/n- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, projectors, and other IT equipment./n- Diagnose and resolve hardware and software issues within defined timelines./n- Perform regular preventive maintenance of IT assets./n- Maintain proper records of IT equipment, repairs, replacements, and service history./n- Coordinate with vendors for hardware repair, replacement, warranty, and AMC-related matters./n/n2. Network & Internet Management/n/n- Monitor and maintain LAN, WAN, Wi-Fi, routers, switches, access points, and other networking equipment./n- Troubleshoot network connectivity, internet, and Wi-Fi-related issues./n- Coordinate with Internet Service Providers and networking vendors for service-related problems./n- Configure and maintain routers, switches, and access points as required./n- Monitor network performance and identify recurring connectivity issues./n- Ensure proper network access and connectivity across classrooms, offices, laboratories, and other facilities./n/n3. IT Infrastructure & Security/n/n- Maintain IT infrastructure across different campuses and administrative offices./n- Ensure basic IT security practices, including password management, access control, antivirus, system updates, and backup procedures./n- Monitor and maintain CCTV, biometric attendance, access-control systems,



and other technology-enabled security systems./n- Assist in identifying and resolving unauthorized device or network access issues./n/n4. Software & Application Support/n/n- Install and configure operating systems, applications, drivers, and required software./n- Provide technical support to employees, faculty members, and administrative staff./n- Troubleshoot issues related to official email, online applications, cloud-based platforms, and other institutional software./n- Assist users with basic IT-related queries and provide timely resolution./n/n5. IT Asset Management/n/n- Maintain an updated IT Asset Register covering computers, laptops, printers, networking equipment, CCTV equipment, biometric devices, and other IT assets./n- Track asset allocation, movement, repair, replacement, and disposal./n- Conduct periodic physical verification of IT assets./n- Report damaged, missing, obsolete, or non-functional equipment to the management./n/n6. Maintenance & Vendor Coordination/n/n- Coordinate with AMC/service providers for timely maintenance and repair of IT infrastructure./n- Maintain records of service calls, complaints, downtime, and resolution status./n- Follow up with vendors until issues are completely resolved./n- Verify service completion before closing maintenance requests./n/n7. Backup & Data Management/n/n- Assist in maintaining regular backups of important institutional data./n- Monitor backup status and report any failure or data-access issue immediately./n- Follow organizational guidelines regarding data security and confidentiality./n/n8. MIS & Reporting/n/n- Prepare regular IT status reports for management./n- Maintain records of complaints, resolutions, downtime, maintenance,



and pending issues./n- Provide daily/weekly reports as required by the reporting authority./n- Maintain proper documentation of all IT-related activities./n/nKey Performance Indicators (KPIs)/n/n- Timely resolution of IT support tickets and technical complaints./n- Network and internet uptime./n- Timely preventive maintenance of IT infrastructure./n- Accuracy and regular updating of IT asset registers./n- Timely coordination and follow-up with service providers./n- Reduction in recurring technical issues and downtime./n- Proper maintenance of IT documentation and reports./n- User satisfaction with IT support services./n/nRequired Qualifications/n/n- Bachelor's/Diploma degree in Computer Science, Information Technology, Computer Applications, Electronics, or a related field./n- Relevant IT certifications will be an added advantage./n/nRequired Skills/n/n- Strong knowledge of computer hardware and troubleshooting./n- Positive understanding of LAN, WAN, TCP/IP, Wi-Fi, routers, and switches./n- Knowledge of Windows operating systems and common business applications./n- Basic understanding of IT security and data backup./n- Knowledge of CCTV and biometric systems will be an advantage./n- Good vendor coordination and follow-up skills./n- Strong documentation and reporting skills./n- Good communication and interpersonal skills./n- Ability to work independently and handle multiple technical issues simultaneously./n/nPreferred Experience/n/n- 1–4 years of experience in IT support, hardware, networking, or infrastructure management./n- Experience in an educational institution, corporate office, hospital, or multi-location organization will be preferred./n/nWorking Requirements/n/n- Willingness to travel between institutional campuses/offices whenever required./n- Ability to respond to urgent technical issues when required./n- Ability to work under deadlines and maintain proper documentation./n- Strong sense of responsibility, confidentiality, and service orientation./n- Salary:Negotiable as per experience/n

📌 It Executive (Kolkata)
🏢 Kingston Educational Institute
📍 Kolkata