Responsibilities
Training Program Coordination: Manage training schedules and ensure smooth execution. Client Communication: Serve as the main point of contact, addressing client concerns and feedback. Automation Optimization: Identify and implement automation opportunities within training processes. Quality Assurance: Ensure training delivery and content meet company standards. Reporting & Analytics: Analyze data on training, automation, and client feedback for continuous improvement. Client Retention: Develop strategies to enhance client satisfaction and renewal rates. Collaboration: Work with sales, marketing, and product teams to align strategies with business goals. Process Improvement: Continuously enhance customer experience and internal processes. CRM Management: Optimize, configure, and maintain CRM systems (e.g., Salesforce, Hub Spot) and ensure data integrity. System Integration & Customization: Collaborate with IT to integrate CRM with other systems and customize features.



Operational Efficiency: Streamline workflows, implement CRM automation, and generate actionable reports. Qualifications: Education : Bachelor’s in Business, Information Systems, or related field. Experience: 2-3 years in CRM management or technical operations. CRM Expertise: Experience with CRM platforms (Salesforce, Hub Spot, Zoho). Technical Skills: Proficient in CRM tools, Excel, and data analysis. Familiarity with HTML/CSS or Java Script is a plus. Analytical: Solid ability to analyze CRM data and implement actionable insights. Process Improvement: Knowledge of workflow automation and continuous improvement practices. Certifications : CRM certifications (Salesforce, Hub Spot) are a plus. Project Management: Experience managing CRM-related projects or process improvement.

📌 Technical Operation Executive (India)
🏢 DataCouch
📍 India