Job Description

HCLTech is Hiring for OTC Collection , Dispute, Cash app Process with SAP Tool Experience Chennai

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Interview Location: HCL Tech Tower 4 Elcot Sez Chennai

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Interview Date: 12 Sept 2026

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Interview Time: 9:30 AM 1:30 PM

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Work Location: Chennai (Sholinganallur)

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HR SPOC: Harish. K

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Experience Required: 2-8 Years (only eligible)

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Note: Irrelevant exp cannot be hired

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Job Description: OTC Collections Analyst /Senior Analyst

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Process: Order-to-Cash (OTC) Collections

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Shift: Night Shift

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Work Mode: 100% Work from Office

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Job Summary

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We are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

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Key Responsibilities

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- Make outbound collection , Dispute calls to customers regarding overdue invoices and outstanding balances.

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- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.

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- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.

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- Investigate and resolve payment delays, disputes, and deduction issues.

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- Maintain accurate documentation of all customer interactions in ERP/collection tools.

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- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.

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- Meet collection targets, DSO goals, and productivity metrics.

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- Escalate high-risk delinquent accounts as per defined procedures.

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- Provide excellent customer service while maintaining a professional collection approach.

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- Ensure compliance with company policies and client-specific requirements.

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Required Skills

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- 2-8 years of experience in OTC Collections / Accounts Receivable.

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- Robust experience in international voice process (inbound and outbound calling).

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- Excellent verbal and written communication skills in English.

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- Good negotiation and customer handling skills.

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- Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.

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- Ability to work with ERP systems such as SAP, or similar platforms.

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- Strong analytical and problem-solving abilities.

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- Proficiency in Microsoft Excel and Outlook.

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📌 HCLTech is Hiring for OTC Collection, Dispute, Cash AppsProcess with SAP Tool Experience Chennai (Coimbatore)
🏢 HCLTech
📍 Coimbatore