Job Description

Cash Karo is India's largest cashback app, helping users earn real cashback on purchases across 1,500+ e-commerce brands like Amazon, Flipkart, and Myntra. Cashback is paid on top of all existing discounts and can be transferred directly to a bank account, making Cash Karo the smartest way to shop online.

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We are the #1 performance marketing partner for e-commerce in India, driving ₹10,000 Cr in annual GMV for our brand partners. Founded in 2013 by Rohan and Swati Bhargava, Cash Karo has raised over ₹250 Cr in funding from marquee investors including the late Mr.

Ratan Tata, and has scaled to ₹600 Cr in revenues — growing over 70% in FY26.

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Our sister platform, Earn Karo, is India's #1 affiliate marketing platform. It empowers content creators, homemakers, students, and micro-influencers to monetise their reach by sharing affiliate links from Amazon, Flipkart, and 250+ brands. Top creators on Earn Karo earn up to ₹40 lakhs a month.

With 80% market share on Telegram, Earn Karo is one of the largest affiliate traffic drivers for e-commerce in the country.

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The group also operates Bank Karo, enabling users to compare and apply for credit cards, loans, and other financial products — making smarter financial decisions accessible to all.

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Explore further:

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https://cashkaro.com/

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https://earnkaro.com/

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In the News:

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Cash Karo FY26 revenue jumps 72% to ₹600 crore; EBITDA losses shrink - CNBC TV18

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https://www.cnbctv18.com/business/startup/cashkaro-fy26-revenue-jumps-to-600-crore-ebitda-losses-shrink-ws-el-19898978.htm

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Cash Karo grows 72% to Rs 600 cr, enables over Rs 10,000 cr in sales to partner brands - The Economic Times

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https://economictimes.indiatimes.com/small-biz/sme-sector/cashkaro-grows-72-to-rs-600-cr-enables-over-rs-10000-cr-in-sales-to-partner-brands/articleshow/130814459.cms?from=mdr

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ROLE OVERVIEW

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We're looking for a CRM qualified to deliver an exceptional customer experience by managing customer interactions across multiple support channels. This role requires strong problem-solving skills, process ownership, and the ability to resolve customer concerns while collaborating closely with internal teams.

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The ideal candidate has 2+ years of experience in CRM or customer support and is comfortable working with ticketing tools such as Freshworks/Freshdesk.

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KEY RESPONSIBILITIES

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1. Customer Support Operations (Primary KRA)

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- Handle customer queries across support channels in a timely and professional manner.

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- Resolve customer issues related to cashback, orders, accounts, rewards, referrals, and platform usage.

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- Ensure first-response and resolution SLAs are consistently met.

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- Deliver a positive customer experience while maintaining high-quality communication.

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1. Ticket Management & Resolution

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- Manage customer tickets efficiently using CRM/ticketing tools.

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- Investigate issues by coordinating with relevant internal teams when required.

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- Follow up on pending cases until complete resolution.

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- Maintain accurate ticket updates and documentation.

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1. Customer Experience & Quality

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- Maintain high standards of written and verbal communication.

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- Identify recurring customer concerns and share actionable insights with the team.

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- Ensure customer interactions align with Cash Karo's tone of voice and service standards.

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- Contribute to improving customer satisfaction and retention.

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1. Process Improvement & Collaboration

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- Work closely with Operations, Tech, Product, and Finance teams to resolve customer issues.

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- Highlight process gaps that impact customer experience.

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- Support improvements in workflows, response templates, and knowledge-base documentation.

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- Adapt quickly to new product launches and process updates.

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1. Reporting & Performance Tracking

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- Track daily ticket volumes and resolution status.

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- Maintain accurate customer records within the CRM system.

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- Share regular updates on recurring issues and support trends.

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- Support reporting requirements for team performance and operational improvements.

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MUST HAVE QUALIFICATIONS

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- 2+ years of experience in CRM, Customer Support, Customer Experience, or Customer Service.

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- Hands-on experience handling customer support across multiple channels.

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- Robust written and verbal English communication skills.

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- Excellent problem-solving and customer-handling abilities.

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- Experience using CRM or ticketing tools.

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GOOD TO HAVE

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- Experience with Freshworks/Freshdesk.

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- Exposure to e-commerce, fintech, or digital consumer platforms.

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- Experience working with SLAs and quality metrics.

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- Strong attention to detail and process orientation.

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WHY JOIN CASHKARO?

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- Real Ownership, Real Impact — You're not a cog in a machine. You work directly on products and decisions that move the needle for a platform used by millions of Indians every day.

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- Innovative Culture — No unnecessary layers, no committee lags. We move fast, back good ideas, and give people the space to build, experiment, and grow.

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- Learning & Development — Structured L&D; programs, cross-functional exposure, and a team that believes your growth is the company's growth.

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- Wealth Creation — ESOPs awarded to many team members, because when Cash Karo wins, the people who built it should win too.

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- Food, Sorted — Daily lunch and snacks in office. One less thing to worry about.

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- Benefits That Actually Matter — Comprehensive medical insurance, Flexible Benefits Plan with tax benefits, wellness initiatives, and a workplace designed to support you.

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- We Celebrate Everything — Festivals, birthdays, work anniversaries, life milestones. If it matters to you, it matters to us.

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- Community, Not Just Colleagues — Team events, outings, dinner meetups, and the kind of in-office culture where people actually like showing up.

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- Diverse by Design — We believe the best ideas come from the most varied rooms. Different backgrounds, different perspectives — that's not a policy, it's how we operate.

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📌 Customer Relationship Management (Gurugram)
🏢 CashKaro.com
📍 Gurugram