29 Sep
|
Coforge
|
Gurugram
Job Description
Title: Desktop Support Engineer
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Experience: 2+ years
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Location: Gurugram
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Notice Period: Immediate joiner or up to 1 month.
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We at Coforge are seeking a “Desktop Support Engineer‘ to provide end-user IT support, VIP support, and audio-visual event assistance. The candidate will be responsible for supporting senior leadership, resolving technical incidents, managing endpoint devices, and ensuring seamless IT operations across corporate offices and event venues.
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Key Responsibilities:
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VIP & Executive Support
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- Provide dedicated IT support to VIP users including Directors, VPs, MDs, CXOs, and CIO-level stakeholders.
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- Ensure quick resolution of hardware, software, network, and mobility-related issues.
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- Maintain high service levels and professionalism while interacting with business leaders.
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- Handle priority incidents and escalations with minimal downtime.
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Desktop & End-User Support
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- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals.
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- Support Windows operating systems, Microsoft Office Suite, Outlook, Teams, and enterprise applications.
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- Diagnose and resolve hardware, software, networking, and user access issues.
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- Perform system upgrades, software installations, and patch updates.
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- Manage user accounts, password resets, and basic Active Directory-related activities.
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Ticket Management
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- Log, track, update, and close incidents through ITSM/ticketing tools.
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- Meet SLA commitments for incident resolution and service requests.
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- Prepare incident reports and maintain support documentation.
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Audio-Visual & Event Support
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- Provide technical support for medium to large-scale corporate events, town halls, leadership meetings, and boardroom sessions.
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- Set up and troubleshoot audio-visual equipment including projectors, video conferencing systems, microphones, speakers, and presentation devices.
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- Support Microsoft Teams,
Zoom, Web Ex, and other collaboration platforms.
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- Coordinate with facility and business teams to ensure smooth execution of events.
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Asset & Inventory Management
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- Maintain inventory of IT assets and accessories.
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- Track hardware allocation, replacements, warranty status, and stock availability.
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- Ensure compliance with IT policies and security guidelines.
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Required Skills
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- Strong knowledge of Windows 10/11 and Microsoft Office 365.
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- Experience in desktop troubleshooting and end-user support.
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- Hands-on experience with ticketing tools such as Service Now, BMC Remedy, Jira Service Management, or Manage Engine.
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- Knowledge of Active Directory, Outlook, Teams, VPN, and basic networking concepts.
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- Experience supporting executive leadership and VIP users.
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- Expertise in audio-video conferencing and meeting room technologies.
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- Solid analytical, troubleshooting, and problem-solving skills.
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- Excellent verbal and written communication skills.
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Preferred Skills
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- Experience in enterprise/corporate IT environments.
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- Knowledge of ITIL processes and service management concepts.
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- Exposure to endpoint management and remote support tools.
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- Certifications such as ITIL Foundation, Microsoft Fundamentals, or CompTIA A+ will be an advantage.
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Qualification
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- Graduate in any discipline from a recognized university.
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- Relevant experience in Desktop Support, End User Computing (EUC), or VIP Support roles.
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Work Schedule
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- Working Days: Monday to Saturday
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- Shift Duration: 9 Hours
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- Shift Window: Between 7:00 AM and 10:00 PM
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- Weekly Off: Sunday
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Key Attributes
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- Customer-centric approach with excellent stakeholder management skills.
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- Ability to work under pressure and handle critical issues independently.
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- Strong ownership, accountability, and attention to detail.
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- Flexible to support business-critical activities and corporate events.
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📌 Desktop Support Engineer (Gurugram)
🏢 Coforge
📍 Gurugram