Vendor Review Management – Key Areas

1. Relationship Summary and Key Updates
2. High-level summary of the partnership
3. Major events/changes since last quarter
4. Organizational or leadership changes
5. Escalation Matrix
6. Performance Review

1. SLA and KPI Analysis

1. Service uptime and availability
2. Response and resolution times
3. Quality metrics (accuracy, error rates, defects)
4. TAT adherence for deliverables
5. Outages/Operational Risk Events – Major/Minor
6. Resources deployed (by tower, by skill levels (L1, L2, L3), Actual vs PO)

1. Volume and Usage Trends

1. Transaction volumes/TPS/Utilization
2. Support tickets (with ageing and top ticket category analysis)
3. Consumption vs forecast
4. Risk, Compliance and Security Review
5. Regulatory compliance updates (RBI, NPCI, PCI-DSS, etc.)
6. Data privacy adherence
7. Information security posture
8. Outstanding audit findings
9. Business Continuity and Disaster Recovery




10. Third-party Risk Assessment updates
11. Financial Review
12. Spend vs forecast
13. Pending Invoice payments (with ageing)
14. Cost optimization opportunities
15. Innovation and Continuous Improvement
16. Recent capabilities, product roadmap, and enhancements
17. Automation or efficiency opportunities/AI adoption
18. Industry best practices
19. Potential POCs or pilots
20. Issue Log Review and Action Progress
21. Review of open issues/risks
22. Status of previous action items
23. Escalations and resolutions
24. Strategic Alignment and Future Planning
25. Upcoming initiatives and projects
26. Release Calendar
27. Capacity planning
28. Demand forecasts
29. Contractual considerations (renewals, adjustments)

📌 Vendor Relationship Manager (Mumbai)
🏢 Yes Bank
📍 Mumbai