Job Description

About the Role:

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We are looking for an experienced CRM Manager to manage key customer relationships and oversee the complete order cycle, from jewellery briefs and sampling to production, quality inspection, shipment, and post-shipment coordination.

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Key Responsibilities:

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Customer Relationship Management

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- Manage communication with key buyers and customers, ensuring timely and professional responses.n
- Act as the primary point of contact for key accounts and handle customer queries, concerns, and complaints.n
- Build and maintain strong, long-term customer relationships.n

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Order & Sample Management

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- Review customer jewellery briefs and coordinate with internal teams for execution.n
- Manage sample development, approvals, dispatches, and buyer feedback.n
- Coordinate with Production, PPC, Design, and Quality teams to ensure timely order execution.n

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Quality & Shipment Coordination

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- Coordinate inspection reports, PP samples, shipment samples, and packaging approvals.n
- Work with Quality and Production teams to resolve quality-related concerns.n
- Coordinate with Logistics and EXIM teams and keep buyers updated on shipment and dispatch status.n
- Proactively communicate any delays or changes in delivery timelines.n

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Design & Commercial Coordination

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- Coordinate design briefs,



quotations, offers, and customer-specific requirements.n
- Work with Design and Production teams on new designs, findings, and components.n
- Ensure customer requirements are clearly communicated across relevant departments.n

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Reporting & Team Management

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- Maintain customer records, order status, feedback, complaints, and purchase history.n
- Prepare regular CRM, order, shipment, and customer feedback reports.n
- Lead, mentor, and monitor the CRM team for effective execution and customer satisfaction.n

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Qualifications & Experience:

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- Bachelor's degree in Business Administration, Marketing, Commerce, International Business, or a related field.n
- 8–12 years of relevant experience in CRM, Customer Relationship Management, Order Management, Merchandising, or Key Account Management.n
- Experience in jewellery manufacturing/export is strongly preferred.n
- Experience handling international/B2B buyers will be an advantage.n
- Strong understanding of jewellery orders, sampling, production coordination, quality, and shipment processes.n
- Good communication, negotiation, problem-solving, coordination, and team-management skills.n
- Proficiency in MS Excel, MS Office, and CRM/ERP systems.n

📌 Customer Relationship Management Manager (Pragpura)
🏢 Derewala Industries
📍 Pragpura