Key Responsibilities:

- Create engines for large scale transformations and ensure implementation Drive continuous improvement initiatives to
- Identify high impact projects and mentor them along with process owner to meet the engagement goals of Efficiency and
- Effectiveness and Business value delivery
- Client Management Ability to engage clients to identify the key gaps in the processes which are impacting Operations
- performance
- Demonstrate the capability in terms of knowledge on industry wide best practices
- Present process
- improvement recommendations and program status to ensure that all the client stakeholders are informed
- Process Control Verification Establish the process verification methods and establish control measures in the process for
- process stability and reliability
- Enable Digitization Conduct process analysis to identify opportunities for Technology led solutions Data analytics Alerts
- Estimates Forecasting predications and Data visualization for real time business decisions and improvements
- Change Management Plan for and train adequate number of resources to support the transformation improvement




- program interact with senior management of the business unit in order to ensure adequately trained resources are staffed
- for effective deployment of recent initiatives
- Risk Management Identify process level and engagement level risk along with Operations and drive process improvement
- initiative to mitigate any risk in the processes
- Process Improvement Culture Plan and implement process improvement related training programs for the engagements
- drive reward and recognition programs to encourage more people to participate in the transformation journey of the
- account
- Improvements based on structured feedback mechanisms CSAT IPSAT ESATs etc
- Support process owner to analyses
- and drive improvement plans for feedback received across different areas
- Branding Involve in external activities of seminars etc
- Support participating in external activities publish write up etc in
- order to bring thought leadership in the given area

Preferred Skills:

Quality

📌 Principal Consultant Quality (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru