Role description

ServiceNow CMDB Analyst:

Manage CMDB foundation data including product models deduplication activities and data quality improvements

Handle BAU requests incidents and service tickets related to CMDB data and configuration items

Monitor and maintain CMDB data accuracy consistency and governance standards across the platform

Perform analysis troubleshooting and stakeholder support to ensure reliable configuration data management

ServiceNow Discovery Specialist

Manage coordinate and oversee daytoday Discovery operations for Onpremises and Cloud infrastructure

Configure and support ServiceNow Discovery onboarding new network segments and ensuring accurate device identification and CMDB population

Troubleshoot Discovery issues including failed scans credential problems MID Server issues and connectivity challenges

Administer Discovery schedules IP ranges exclusion lists and performance tuning to optimize coverage reliability and data quality

Develop discover maintain custom discovery patterns endtoend using Pattern Designer extending outofbox patterns for unsupported or bespoke technologies

ServiceNow Service Mapping Specialist

Design build maintain and troubleshoot ServiceNow service maps to ensure accurate application and infrastructure dependency visibility

Lead service onboarding dependency validation mapping quality reviews and continuous improvement initiatives

Collaborate with application infrastructure and business teams to resolve mapping issues and support impact analysis





Manage BAU requests incidents operational support activities and stakeholder engagements related to Service Mapping services

Skills

Mandatory Skills : ServiceNow CMDB

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling recent ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Specialist - Package Implementation (India)
🏢 LTM
📍 India