Location: Andheri, Mumbai (Work from Office)

Experience: Freshers to 1 Year (in Key Account Management, Client Servicing, or Business Development)

Employment Type: Full-Time

About the Role

We are looking for a client-focused, proactive Key Account Manager (B2B) to join our growing Fintech team in Andheri, Mumbai. In this role, you will be responsible for managing relationships with our existing portfolio of B2B corporate clients, ensuring customer satisfaction, driving solution adoption, and identifying upsell/cross-sell opportunities.

If you are a great communicator, numbers-driven, and excited about the quick-paced fintech industry, we would love to hear from you.

Key Responsibilities

- Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of existing B2B clients, building long-term, trusted relationships.
- Account Retention & Health: Monitor account performance, track key metrics, and proactively address client operational or technical queries to ensure high retention rates.
- Onboarding & Adoption: Guide client teams through platform integration, feature adoption, and ongoing usage of our fintech products/services.
- Upselling & Growth: Identify cross-selling and upselling opportunities within existing accounts to grow account revenue.
- Cross-Functional Collaboration: Coordinate with internal operations, product, tech support,



and finance teams to deliver prompt solutions to client issues.
- Feedback Loop: Gather client feedback and actionable insights to share with the Product and Leadership teams for solution enhancements.

Requirements & Qualifications

- Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
- Experience: Freshers with strong internship experience/analytical aptitude OR up to 1 year of experience in B2B Key Account Management, Client Relations, or Corporate Sales (Fintech or SaaS experience is a plus).
- Communication: Exceptional written and verbal communication skills in English and Hindi.
- Problem-Solving: Strong analytical and problem-solving abilities with a customer-first mindset.
- Tech Savvy: Comfortable learning complex fintech platforms, payment solutions, or digital financial products quickly.
- Work Setup: Must be willing to work full-time from our office in Andheri, Mumbai.

What We Offer

- Competitive fixed salary with performance-linked incentives.
- Clear career path and mentorship in the fast-growing fintech ecosystem.
- Collaborative, energetic, and fast-paced workplace culture.

Pay: ₹28,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Key Account Manager (Fintech) (India)
🏢 nfs.MasterPath.com
📍 India