Job Title

Service Desk Support – L2 | UK/US Client Support

Job Summary

We are looking for an experienced Service Desk Support – L2 skilled to provide remote technical support to UK and US clients. The role involves troubleshooting end-user, network, Microsoft 365, VPN, hardware, security, and backup-related issues.

Key Responsibilities

- Provide L2 technical support to UK/US clients through remote support and ticketing systems.
- Troubleshoot VPN, Wi-Fi, LAN, internet, and network connectivity issues.
- Support Microsoft 365, Outlook, Teams, and OneDrive related issues.
- Handle new user creation, password resets, access permissions, and basic Active Directory administration.
- Troubleshoot desktop, laptop, printer, and hardware issues, including systems that are not powering on.
- Troubleshoot virus/malware, software, and system-performance issues.
- Handle basic backup-related issues and coordinate with the relevant technical team when required.
- Use remote support tools such as AnyDesk, TeamViewer, Microsoft Quick Assist, or similar tools.
- Maintain and update service tickets, troubleshooting details, and resolution notes.




- Escalate complex issues to L3 / System / Network teams with proper technical information.
- Ensure timely resolution of incidents in accordance with defined SLA requirements.
- Communicate professionally with international clients and provide regular updates on open issues.

Required Skills

- 2–5 years of experience in Service Desk / IT Support / Technical Support / L2 Support.
- Good knowledge of Windows OS, Microsoft 365, VPN, networking, and hardware troubleshooting.
- Basic knowledge of Active Directory, DNS, DHCP, and TCP/IP.
- Hands-on experience with remote support tools and ticketing systems.
- Good troubleshooting, problem-solving, and communication skills.
- Ability to handle UK/US client interactions professionally.

Qualification

Diploma / B.E. / B.Tech / B.Sc. / BCA / Any relevant IT qualification.

Location

Coimbatore, Tamil Nadu

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 IT Service Desk Support –UK/US Client Support (Gandhipuram)
🏢 INDSYS Infotech Services India Private
📍 Gandhipuram