Here’s a structured Operations Intern Job Description suitable for VPLAK:

JOB DESCRIPTION – OPERATIONS INTERN

Company: VPLAK India Pvt. Ltd.
Location: Gurgaon
Department: Operations
Position: Operations Intern
Employment Type: Full time Internship
Reporting To: Operations Manager / Management

About the Role

We are looking for a proactive, disciplined and detail-oriented Operations Intern to support the day-to-day operations of the company. The intern will work closely with the Operations, Sales, Customer Support, Warehouse and Management teams to ensure smooth execution of operational activities.

This role is suitable for someone who wants practical exposure to e-commerce operations, order management, customer coordination, reporting, inventory and business processes.

Key Responsibilities

- Assist in day-to-day operational activities and ensure timely completion of assigned tasks.
- Coordinate with Sales, Customer Support, Warehouse, Logistics and Vendors wherever required.
- Track and update orders, dispatches, deliveries, pending cases, cancellations, refunds and RTOs.
- Follow up on pending orders and customer-related operational issues.
- Maintain accurate Excel/Google Sheet reports and MIS.
- Assist in monitoring NDR, delivery delays and unresolved operational cases.
- Support the team in customer migrations, repeat-business opportunities and order-related coordination.
- Coordinate with internal teams to resolve escalations and operational bottlenecks.
- Assist in inventory and product availability tracking.
- Ensure that all operational data is updated accurately and within the defined timelines.
- Prepare daily/weekly reports as required by the management.
- Maintain proper documentation and follow established SOPs and company processes.
- Identify recurring operational issues and escalate them to the reporting manager.




- Take up additional responsibilities assigned by the Operations Manager or Management.

Key Skills Required

- Good communication and interpersonal skills.
- Strong Excel / Google Sheets knowledge.
- Good follow-up and coordination abilities.
- Basic understanding of e-commerce operations.
- Attention to detail and accuracy.
- Ability to manage multiple tasks simultaneously.
- Good analytical and problem-solving ability.
- Proactive approach towards work.
- Strong ownership and willingness to learn.
- Ability to work in a fast-paced, target-driven environment.

Eligibility

- Graduate / pursuing graduation in BBA, B.Com, BMS, MBA or any relevant discipline.
- Freshers are welcome to apply.
- Prior internship experience in Operations, E-commerce, Customer Support or Administration will be an advantage.

Performance Expectations

The Operations Intern is expected to:

- Complete assigned tasks within defined timelines.
- Maintain accurate and updated operational records.
- Follow up proactively rather than waiting for instructions.
- Maintain professional communication with internal and external stakeholders.
- Follow company hierarchy, SOPs and reporting processes.
- Demonstrate consistent learning, discipline and ownership.
- Maintain confidentiality of company, customer, vendor and commercial information.

What You Will Learn

- End-to-end e-commerce operations
- Order and delivery management
- Customer escalation handling
- Inventory and vendor coordination
- MIS and operational reporting
- Cross-functional coordination
- Business process and SOP management
- Practical exposure to a growing e-commerce organization

Location

VPLAK India Pvt. Ltd. – Gurgaon

Working Hours: As per company policy

Stipend: As per company policy and candidate profile.

If you want, I can also make this into a with responsibilities, skills, stipend and a more attractive “Why Join VPLAK” section.

Pay: ₹10,000.00 - ₹11,000.00 per month

Work Location: In person

📌 Operations Intern work from office (India)
🏢 Vplak India
📍 India