The role involves logging, diagnosing, troubleshooting, and resolving IT-related issues across hardware, software, network, and business applications while ensuring adherence to service level agreements (SLAs).
Key Responsibilities
Provide first-level technical support via phone, email, chat, or ticketing systems.
Log, track, and manage incidents and service requests using ITSM tools such as ServiceNow.
Troubleshoot issues related to desktops, laptops, operating systems, O365 applications, email, VPN, and network connectivity.
Skill Requirements
Other Requirements
📌 Campus-Beginner (India)
🏢 HCLTech
📍 India
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