Track Manager - Cisco TAC

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Minimum 10+ year experience in hands on Data Networking

- Strong Routing & Switching skills

- Having positive knowledge of Aruba Central , Cisco Prime

- Having good knowledge of datacenter products & Switching, and SD Branch from Aruba

- Hands on experience Aruba wifi products & AP handing

- Should have expertise in LAN, WAN, MPLS, QOS, Wireless

- Specialist of AOS L3

- Specialist of BGP, EIRGP, OSPF with complex implementation exposure

- Handling customers’ inquiries and issues

- Recording the installations, upgrades, and maintenance of systems or software

- Creating planning for capacity changes

- Worked in ITSM tool

- Upgrading hardware or software used by the organization in DC

- Presenting new tools that could be used to improve efficiency or cutting costs

- Ensuring a safe and secure facility to protect the systems and power configuration

- Expert level knowledge in Data Center architecture

- Supervising maintenance, installation, and updates of data center systems, for both physical and software

- Establishing the rules related to data accessibility and distribution

- Establishing the parameters for data entry or storage of customers’ data

Key Responsibilities

ACCOUNTABILITIES





- Work closely with the client and other track teams to obtain technical knowledge and to permanently solve chronic problems.

- Training: Be willing to impart on the job and commercial training designed to enhance skills and support capabilities.

- Work on incident, changes and project activities.
DIMENSIONS

- Personal dedication to providing high quality, superior service always.

- Ability to finish what is started is a must.

- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

- Ability to learn new information quickly and the willingness to do so always.

- Ability to lead design/configuration/deployment of network projects
COMPETENCIES

- Customer Focus
2

- Teamwork

- Technical Expertise

- Interpersonal Effectiveness

- Concern for Order and Quality
KEY BUSINESS CHALLENGES

- Meet or exceed current client and team SLA

- Keep up to date on new technologies and end customer technologies

- Keep customer satisfaction high

- Reduce user downtime

- Analyze chronic problems

Skill Requirements

Certification & Other requirement

- Aruba and Cisco professional certification.

- Able to work in 24*7 working hours.

- Able to speak fluent English & write in English.

Other Requirements

📌 Track Manager - Cisco TAC (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar