ArtCl is an AI-driven cloud and ERP solutions company focused on helping SMEs automate their business operations. Our solutions integrate AI, ERP, billing, inventory, accounting, and automation tools to simplify business management.
We are looking for a Customer Relationship Officer who can assist our customers in using our ERP and AI-based solutions effectively.
Key Responsibilities
- Provide customer support for ArtCl ERP and Smaai platform
- Handle customer queries via phone, email, WhatsApp, or chat
- Assist clients with billing, inventory, and ERP-related issues
- Guide users in using system features and resolving basic technical issues
- Escalate complex technical issues to the technical team
- Maintain proper ticket tracking and issue documentation
- Support customer onboarding and product training
- Ensure high customer satisfaction and quick response times
Required Skills
- Good communication skills (English + Malayalam preferred)
- Basic understanding of ERP systems or business software
- Ability to explain technical concepts in simple terms
- Problem-solving mindset
- Ability to handle multiple customer requests
- Familiarity with CRM or ticketing systems is a plus
- Familiarity with digital marketing terms is also a plus
Preferred Qualifications
- Degree in Computer Science / IT / Business / Commerce
- Diploma also acceptable
- Experience in software support or SaaS customer service
- Understanding of billing, GST, or inventory systems is an advantage
What We Offer
- Prospect to work with AI-driven business solutions
- Exposure to ERP and cloud technologies
- Growth opportunities in customer success, product support, and operations
- Collaborative startup environment
Job Type: Full-time
Pay: ₹9,602.87 - ₹18,000.00 per month
Work Location: In person
📌 Customer Relationship Officer (CRO) - IT (Mundur)
🏢 ARTCL
📍 Mundur
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