- Welcome and greet guests with a warm and professional approach.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Verify guest details, identification, payment methods, and registration information.
- Provide information about hotel facilities, services, room categories, and local attractions.
- Handle guest requests, queries, complaints, and feedback professionally and ensure timely resolution.
- Coordinate with Housekeeping regarding room status, room readiness, and special guest requirements.
- Coordinate with Reservations, F&B;, Engineering, Security, and other departments as required.
- Maintain accurate records of guest information, room status, payments, and transactions.
- Handle cash, credit card, and other payment transactions as per hotel procedures.
- Prepare and maintain guest bills and ensure accurate posting of charges.
- Assist with room allocation and upgrades as authorized.
- Maintain knowledge of daily arrivals, departures, VIP guests, groups, special occasions, and other important hotel information.




- Handle telephone calls, emails, guest messages, and other front desk communication.
- Promote hotel facilities, services, and applicable upselling opportunities.
- Maintain proper handover and communication with the next shift.
- Follow hotel SOPs, grooming standards, safety procedures, and security protocols.
- Maintain confidentiality of guest information and hotel records.
- Assist guests with transportation, luggage, wake-up calls, and other concierge-related requirements when required.
- Record and report guest feedback and operational issues to the concerned supervisor.
- Ensure the Front Office area is clean, organized, and presentable at all times.
- Perform any other duties assigned by the Front Office Manager or Management.

Whats app - (phone hidden)

Pay: ₹17,000.00 - ₹23,909.76 per month

Perks:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Associate (Canacona)
🏢 Sobit Sarovar Portico
📍 Canacona