We are looking for an experienced Customer Relationship Executive (CRE) to join our premium automobile dealership team in Mumbai.
The role involves managing customer relationships throughout the vehicle service journey, ensuring a smooth after-sales experience, coordinating with the service and workshop teams, and maintaining high levels of customer satisfaction.
Candidates with experience in premium automobile dealerships, after-sales service, customer relationship management or service coordination will be preferred.
Key Responsibilities
- Coordinate and schedule vehicle service appointments.
- Welcome customers and ensure a smooth and professional service experience.
- Follow up with customers before and after vehicle servicing.
- Keep customers updated regarding vehicle service status and expected delivery.
- Coordinate with Service Advisors and Workshop teams for customer requirements and concerns.
- Handle customer complaints and ensure timely resolution.
- Conduct post-service customer feedback calls.
- Work towards maintaining high Customer Satisfaction (CSI) and NPS.
- Maintain accurate customer information and records in CRM/DMS systems.
- Support customer retention and repeat-service initiatives.
- Prepare regular customer follow-up and feedback reports.
- Coordinate with internal teams to ensure timely and effective customer service.
Candidate Requirements
- 1–4 years of experience in Customer Relations, Customer Care, CRM, Service Coordination or After-Sales.
- Experience in an automobile dealership/service centre is preferred.
- Candidates from a premium/luxury automobile background will be preferred, particularly for the Kandivali requirement.
- Excellent English communication skills — verbal and written.
- Strong customer-handling and interpersonal skills.
- Ability to handle customer complaints professionally.
- Good coordination, follow-up and multitasking skills.
- Familiarity with CRM/DMS systems is an advantage.
- Working knowledge of MS Excel, Word and Outlook.
- Ability to work in a fast-paced dealership environment.
Work Details
- 5 days working
- Work From Office only
- Locations: Goregaon & Kandivali, Mumbai
- Full-time position
Ideal Candidate
We are particularly interested in candidates who have worked in premium automobile dealerships/service centres and have handled after-sales customers, service coordination, CRM, customer complaints, follow-ups and CSI/NPS.
Key: For the Kandivali requirement, premium automobile experience + strong English communication should be clearly highlighted as preferred requirements.