Replay Physio is a leading orthopedic and sports physiotherapy practice with multiple clinics across Mumbai and Navi Mumbai. We specialise in evidence-based rehabilitation, post-surgery recovery, sports injury management, and advanced physiotherapy solutions.
We are looking for a confident, well-spoken, English-speaking calling executive to be the first point of contact for our patients.
This role is critical — you are the face and voice of Replay Physio.
You will:
- Handle patient inquiries (walk-in, phone, WhatsApp)
- Coordinate appointments and schedules
- Support discovery call bookings
- Ensure a smooth and premium patient experience
Key Responsibilities
Call Handling & Lead Conversion
- Handle inbound calls from Google/Meta ad leads
- Convert inquiries into discovery calls with senior physiotherapists
- Share basic clinic details and location information
- Route medical queries appropriately (without diagnosing)
Administrative Support
- Maintain patient records accurately
- Coordinate with physiotherapists regarding schedules
- Handle billing coordination and payment tracking
- Manage basic Excel/Google Sheets data entry
Communication & Brand Representation
- Speak fluent English
- Maintain a calm, confident, and positive tone
- Graduate preferred
- Fluent spoken English (mandatory)
- Minimum 1 year experience in reception/front desk/customer service
- Comfortable with computers, WhatsApp Business, Google Sheets
- Strong interpersonal and organisational skills
- Well-groomed and professional appearance