Key Responsibilities

- Oversee front office, guest services, and shift operations to ensure seamless guest experiences
- Supervise and guide front desk, bell desk, concierge, and other shift staff
- Handle VIP arrivals, group check-ins, and special guest requests
- Resolve guest complaints and escalations with empathy, and follow up to ensure satisfaction
- Coordinate with housekeeping, F&B;, maintenance, and security to keep the property running smoothly
- Monitor room inventory, occupancy, and rate integrity, and manage overbookings and walk-ins
- Review shift reports, cash handling, and night audit accuracy
- Ensure compliance with SOPs, brand standards, and statutory requirements (including Form C and guest ID verification)




- Handle emergencies such as medical incidents, fire alarms, and power outages, following safety protocols
- Conduct shift briefings, assign duties, and maintain a detailed log book and handover
- Drive upselling of rooms, packages, and services to support revenue targets
- Train and coach team members, and support performance evaluations
- Conduct regular property rounds to check cleanliness, maintenance, and guest areas

Perks:

- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Duty Manager (Andheri)
🏢 Aralia Hotels
📍 Andheri