Roles and Responsibilities

A. Store Operations Management

- Manage daily opening and closing activities of the outlet.
- Ensure proper display, arrangement and availability of sweets, snacks and other food products.
- Monitor product freshness, shelf life, expiry dates and display standards.
- Ensure smooth coordination between the sales counter, billing counter, kitchen and packing team.
- Maintain cleanliness, hygiene and discipline throughout the outlet.
- Ensure compliance with company policies, SOPs and operational procedures.

B. Sales and Customer Service

- Monitor sales performance and identify opportunities to increase revenue.
- Ensure excellent customer service and handle customer complaints professionally.
- Promote special products, festive collections, gift boxes and combo offers.
- Monitor customer feedback and take corrective action to improve satisfaction.
- Ensure proper upselling and cross-selling by sales staff.

C. Inventory and Stock Management

- Monitor daily stock availability and product movement.
- Coordinate with the production unit and purchase department for stock replenishment.
- Maintain proper records of inward stock, outward stock, returns and transfers.
- Conduct daily or periodic physical stock verification.
- Monitor near-expiry products, damaged goods and stock discrepancies.
- Minimize product wastage, pilferage and unnecessary stock holding.

D. Cash and Billing Management

- Supervise cashiers and ensure accurate billing through the POS system.
- Monitor cash, card, UPI and other payment transactions.
- Verify daily sales reports, cash balances and shift handover records.
- Ensure proper cash deposit and submission of daily reports.
- Report billing discrepancies,



refunds, cancellations and unusual transactions to the concerned authority.

E. Team Management

- Supervise salesmen, cashiers, helpers, packing staff and other outlet employees.
- Prepare staff duty rosters and manage shift allocation.
- Monitor attendance, punctuality, grooming and workplace discipline.
- Train employees on product knowledge, customer handling, billing and hygiene.
- Conduct regular team briefings and monitor individual performance.
- Coordinate with HR for manpower requirements, recruitment, onboarding and employee-related issues.

F. Food Safety and Hygiene

- Ensure compliance with applicable FSSAI requirements and company food safety procedures.
- Maintain personal hygiene, proper uniforms and grooming standards.
- Ensure correct food handling, storage temperatures where applicable, and protected storage practices.
- Monitor cleaning schedules, pest-control measures and sanitation records.
- Prevent the sale of expired, contaminated, damaged or poor-quality products.
- Ensure proper handling of allergens and product information as per company procedures.

G. Reporting and Administration

- Prepare and submit daily sales and operational reports.
- Track sales, stock, wastage, customer complaints and staff attendance.
- Maintain records of stock transfers, returns, discounts and cash reconciliation.
- Coordinate with Head Office, Accounts, HR, Purchase and Production departments.
- Report equipment breakdowns, maintenance requirements and operational issues.
- Support internal audits and implement corrective actions.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Retail Store Manager (India)
🏢 Sangam Heritage Foods
📍 India