Job Title: Desktop Support Engineer (IT Hardware Infrastructure)

Location: Bangalore
Department: Service & Support / IT Operations
Reporting To: Service Manager / Regional Support Lead
Employment Type: Full-time / Internship / Contract (as applicable)

Job Summary:

We are looking for a Desktop Support Engineer to join our technical support team and assist with on-site installation, maintenance, and troubleshooting of IT hardware infrastructure. This role is ideal for candidates with a strong interest in IT hardware, field service operations, and hands-on technical support.

You will gain practical experience by supporting client infrastructure, learning from experienced engineers, and growing into an independent support role.

Key Responsibilities:

- Assist in the installation, configuration, and maintenance of IT hardware such as desktops, laptops, printers, servers, routers, switches, and UPS systems.
- Support troubleshooting of hardware faults at client sites under the guidance of senior engineers.
- Perform basic diagnostics and preventive maintenance to ensure system uptime and reliability.
- Maintain records of service calls, equipment history, and customer interactions.
- Ensure proper handling and documentation of service tools, spare parts, and assets.
- Adhere to defined SOPs, service protocols, and safety standards while on-site.




- Provide clear updates to clients regarding service progress, timelines, and next steps.
- Assist with hardware upgrades, imaging, and basic network connectivity checks.
- Work with the service coordinator and technical team to plan site visits and service schedules.
- Participate in training sessions to build knowledge and stay updated with evolving technologies.

Requirements:

- Diploma / Bachelor's degree in Computer Science, IT, Electronics, or a related field.
- Basic understanding of computer hardware components and peripherals.
- Willingness to travel to client locations as part of the job.
- Valuable communication and customer-handling skills.
- Ability to follow instructions and work independently on assigned tasks.
- Strong interest in IT hardware, systems, and field-based work.
- Possession of a valid driving license is preferred (if field mobility is expected).

Preferred Skills:

- Familiarity with Windows OS installation, basic networking, BIOS setup, and driver updates.
- Exposure to ticketing systems or helpdesk tools is a plus.
- Certifications like A+, N+, or any basic hardware training will be an advantage.

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (1-2 year) (India)
🏢 Vertex Techno Solutions (B
📍 India