Customer Support – International Travel Voice
Job Type: Full-Time
Experience: Minimum 1 Year in International Calling
Location: New Town, Kolkata
Job Summary
We are hiring Customer Support Associates for an International Travel Voice process. The role involves handling international customer interactions, understanding travel-related requirements, and providing qualified, accurate, and timely support.
Key Responsibilities
- Handle customer interactions through voice calls for an international travel process.
- Understand customer requirements through effective probing and active listening.
- Provide accurate information and appropriate solutions.
- Handle international customers confidently and professionally.
- Resolve customer concerns while maintaining service quality.
- Follow defined customer-service and process standards.
- Maintain professional communication throughout every interaction.
Eligibility
- Graduate / Undergraduate candidates can apply.
- Minimum 1 year of experience in international calling.
- Strong spoken English and communication skills.
- Good active listening and probing abilities.
- Confident international customer-handling skills.
- Strong problem-solving and query-resolution abilities.
- Comfortable working in a rotational-shift environment.
Compensation & Benefits
CTC: Up to ₹3.9 LPA
Approx. In-Hand: Up to ₹25,000/month
Salary Hike: Up to 30% over last drawn salary, subject to the maximum offer
Additional: Incentives
Transport: One-Way Cab + ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working: 5 Days
Weekly Off: 2 Rotational Offs
Location: New Town, Kolkata
Key Skills
International Calling | Travel Support | Customer Handling | Spoken English | Active Listening | Query Resolution | Service Quality
How to Apply
Email:
[email protected]
Interested candidates can share their updated CV through email or WhatsApp.
Pay: Up to ₹390,000.00 per year
Benefits:
- Commuter assistance
Work Location: In person
📌 Customer Support Specialist (Newtown)
🏢 Outpace Consultancy
📍 Newtown