Key Responsibilities
Requirement Gathering: Collaborate with stakeholders to capture and document ServiceNow ITSM & SecOps requirements.
Process Analysis: Assess workflows across Incident, Problem, Change, Request, and Security Incident Response.
Documentation: Prepare user stories, acceptance criteria, and process flows.
Stakeholder Collaboration: Act as liaison between business and technical teams.
Testing Support: Assist in UAT and validate solutions against requirements.
Security Operations: Support Vulnerability Response, Threat Intelligence, and Configuration Compliance modules.
Change Management: Drive adoption of recent ServiceNow features across IT and Security teams.

Qualifications
5+ years of Business Analyst experience, with at least 3 years on ServiceNow projects.
Strong knowledge of ITSM modules and Security Operations (SecOps).
Experience writing functional documentation and user stories.
Familiarity with Agile methodology and tools like Jira/Confluence.
Excellent communication and stakeholder management skills.

Pay: ₹418,825.23 - ₹1,533,973.73 per year

Work Location: In person

📌 ServiceNow Business Analyst – ITSM & Security Operations (India)
🏢 Aaludra Technology Solutions
📍 India