Be a part of the fast-growing retail and consumer-focused business working with iconic global brands such as MINISO, PUMA, Skechers, and MIA by Tanishq. This role is ideal for someone who wants to build a strong foundation in core HR operations while working in a dynamic, people-first startup environment. You’ll get hands-on exposure to recruitment, employee engagement, HR operations, and compliance, while supporting teams across the organization and contributing to a positive workplace culture.
Role Overview
The Customer Relationship Officer (CRO) will play a key role in enhancing the customer journey at Helios by managing customer engagement, supporting sales teams, ensuring smooth after-sales service, and driving customer loyalty. This role requires a passion for premium retail, strong communication skills, and a commitment to delivering world-class service.
Key Responsibilities
- Ensure exceptional customer experience through personalized engagement and service.
- Manage customer queries, complaints, and after-sales service coordination effectively.
- Drive customer retention and repeat visits through proactive follow-ups.
- Maintain accurate customer data and purchase history in the CRM system.
- Support store sales through upselling, cross-selling, and premium customer handling.
- Strengthen brand loyalty by engaging customers for current launches and exclusive events
- Ensure timely resolution of service requests while meeting customer satisfaction targets.
What We Offer
- Opportunity to work with a premium lifestyle brand.
- Career growth in luxury retail and customer experience.
- Competitive salary + incentives.
- Employee learning, product training, and engagement programs.
Qualifications & Experience
- Graduate in Business, Marketing, Hospitality, or a related field.
- 1–4 years of experience in customer relationship roles, preferably in Luxury Retail
- Passion for watches and luxury products.
- Experience handling high-net-worth or premium customers.
- Ability to thrive in a fast-paced retail environment.
- Strong understanding of customer loyalty and after-sales excellence.