Role Objective

To coordinate international customer orders, manage order processing and logistics, maintain accurate records and provide timely operational updates to the supervisor.

- Receive customer orders, verify product specifications, quantities and delivery requirements, and maintain accurate order records.
- Coordinate order confirmation and processing with the relevant internal teams.
- Arrange dispatches with warehouses and logistics providers, track shipments and follow up on delivery.
- Communicate professionally with overseas customers regarding orders, availability and delivery updates.
- Monitor pending orders, resolve routine coordination issues and escalate discrepancies promptly.
- Prepare order summaries, maintain operational records and submit regular reports to the supervisor.

Special Knowledge and Key Requirements

- Excellent spoken and written English is essential, particularly for overseas customer communication.
- Strong computer proficiency, especially Microsoft Excel, Word, PowerPoint and professional email correspondence.




- Understanding of sales-order processing, logistics coordination and delivery documentation.
- Robust numerical accuracy, attention to detail, follow-up and organisational skills.
- Ability to handle business information confidentially and take ownership of tasks through completion.

Experience in rugs, carpets, home furnishings or international order coordination is preferred.

Key Performance Indicators

- Record and verify all new orders within one working day.
- Maintain complete and accurate order details and documentation.
- Complete order-processing and dispatch actions within agreed timelines.
- Respond to customer enquiries within two business hours during the assigned shift.
- Track active shipments and promptly escalate delays or discrepancies.
- Update order records daily and submit scheduled reports on time.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Sales and Operations Executive (India)
🏢 Jagkris Home India
📍 India