Closing date for applications: 06/10/2026

Location Chennai, India

Job typePermanent | Contract typeFull Time

#R-00285681

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

- Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
- You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
- This role offers excellent career development opportunities with relevant training programmes and exposure for you and your work
- We're offering this role at senior analyst level

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:





- Accurately investigating your queries, raising with relevant parties, and escalating where needed
- Making sure processing is performed accurately and within an agreed turn-around time
- Participating in initiatives that help improve our customer service, processes and procedures
- Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

- An understanding of the financial services industry and our customers
- Knowledge of our products, processes and banking systems
- Good written and spoken communication skills

Welcome to our Chennai hub

Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.

Key facts:

- Surrounded by 10 acres
- Space for 3,600 colleagues
- Opened in 2009

📌 Customer Service & Operations Analyst - Anti-Money Laundering (India)
🏢 National Westminster Bank
📍 India