Role description

ServiceNow CMDB Operations Analyst

Key Responsibilities

Manage and maintain Configuration Items CIs in the ServiceNow CMDB

Perform CI onboarding updates relationship mapping and retirement activities

Ensure CMDB data accuracy through reconciliation and data quality checks

Support Discovery Service Mapping and CMDB governance processes

Generate CMDB reports and assist with audits and compliance reviews

Collaborate with Infrastructure Application and IT Operations teams

Required Skills

5-12 years of experience in CMDB or Configuration Management operations

Handson experience with ServiceNow CMDB

Strong understanding of CI lifecycle relationships and CMDB data models

Experience with CMDB reconciliation reporting and data quality management

Positive analytical problemsolving and stakeholder management skills

Knowledge of ITIL Configuration Management processes

Skills

Mandatory Skills : ServiceNow ITAM-HAM

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises.



We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Senior Consultant - Package Implementation (India)
🏢 LTM
📍 India