Technical Lead

Lucknow, Uttar PradeshChennai, Tamil Nadu

Job Summary

SF - Recruitment & Onboarding, Compensation

Tower

H2R (SuccessFactors)

Level

L3

Delivery

Offshore

Required Experience

8–12 years

Role Purpose

Provide high-quality AMS support and controlled change delivery for the SF - Recruitment & Onboarding, Compensation capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

- Support SuccessFactors Recruiting, Onboarding and Compensation configuration, workflows, templates, permissions and business rules.

- Resolve end-to-end process/integration issues and support compensation cycles, testing and release validation.

- Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.

- Perform root-cause analysis, problem management and preventive actions for recurring production issues.

- Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.

- Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

- Strong hands-on expertise in SF - Recruitment & Onboarding, Compensation and relevant integration points.

- Solid troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.

- Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.

- Experience in large,



complex SAP/application landscapes and multi-vendor support environments.

Qualifications & Certifications

- Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.

- Relevant SAP SuccessFactors certification preferred.

- ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

- Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.

- Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.

Key Responsibilities

SF - Recruitment & Onboarding, Compensation

Tower

H2R (SuccessFactors)

Level

L3

Delivery

Offshore

Required Experience

8–12 years

Role Purpose

Provide high-quality AMS support and controlled change delivery for the SF - Recruitment & Onboarding, Compensation capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

- Support SuccessFactors Recruiting, Onboarding and Compensation configuration, workflows, templates, permissions and business rules.

- Resolve end-to-end process/integration issues and support compensation cycles, testing and release validation.





- Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.

- Perform root-cause analysis, problem management and preventive actions for recurring production issues.

- Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.

- Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

- Strong hands-on expertise in SF - Recruitment & Onboarding, Compensation and relevant integration points.

- Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.

- Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.

- Experience in large, complex SAP/application landscapes and multi-vendor support environments.

Qualifications & Certifications

- Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.

- Relevant SAP SuccessFactors certification preferred.

- ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

- Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.

- Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.

Skill Requirements

Other Requirements

📌 Technical Lead (Lucknow)
🏢 HCLTech
📍 Lucknow