Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

Job title: Head of RDT Practices (People Leader)

Role Summary:
As theHead of RDT Practices (Processes, Technology, Data and People), you will be a pivotal senior leader responsible for ensuring the operational resilience and transformational efficiency of Roche's core technology services. This role is not about maintaining the status quo; we are looking for a visionary leader with an "AI-first mindset" to evolve our ITSM, product lifecycle, project, program, operational& practice frameworks to seamlessly power a hybrid workforce. You will lead a team of experts to move beyond codifying existing workflows towards driving intelligent automation and process redesign for AI readiness. Your success will be measured by your ability to create a highly efficient, resilient, and future-ready RDT organization, delivering substantial value and savings through strategic transformation.

Key Accountabilities:Process Transformation for AI readiness:

- Lead a team of Practice Owners responsible for the governance and continuous improvement of key RDT Practices, including ITSM, Project and Program Management,Product Lifecycle Mgmt and the overall RDT Operating Model framework including the RDT Practices framework.
- Champion an "AI-first" approach to critically analyze and re-engineer processes and workflows to establish the foundation for an AI based RDT Operating model (e.g. data foundations, data flow, etc.).




- Own the lifecycle of correspondent RDT Policies, Standards, and SOPs, ensuring they are modern, effective, and enable agility.

Business Process Ownership:

- Act as the primary Business Process Owner for core RDT Practice technologies in scope (e.g., ServiceNow ITSM), defining a strategic roadmap focused on user experience, adoption, and advanced capabilities.
- Strategic Investment& Budgeting: Manage the practice budget to fund high-impact technology enhancements, pilot emerging AI technologies, and drive continuous operational improvements.
- Platform Collaboration& Prioritization: Partner closely with enterprise platform and engineering teams, maintaining accountability for prioritizing RDT Practice Technology features, enhancements, and product backlogs to align with business strategy.
- Cross-Functional Governance: Drive alignment with cross-functional stakeholders to ensure technology configurations and workflows directly improve productivity and scale seamlessly.

Leadership& Strategy:

- Provide solid leadership and mentorship to your direct reports, fostering a culture of innovation, operational excellence, and continuous improvement.
- Develop and execute a strategic vision for RDT practices and continuity that aligns with RDT's broader AI initiatives, orchestrating efforts to maximize value and impact.
- Engage with senior RDT leadership and cross-functional stakeholders to build consensus, drive adoption of practices, and communicate the value of your team's initiatives.

Key Leadership Competencies and Skills:

- Transformational& Strategic Mindset: Demonstrated experience in not just managing,



but fundamentally transforming technology process workflows using an "AI-first" or automation-centric approach.
- Expert Domain Knowledge: Deep expertise in IT Service Management (ITIL 4 Managing Professional, ideally ITIL 4 Strategic Leader), Project& Program and Agile Management (e.g. PRINCE2, SAFe) and IT Management frameworks (e.g. IT4IT reference framework) within a large, complex enterprise.
- Pragmatic& Operational Experience: Proven ability to translate strategic theory into practical, operational reality. You understand what it takes to make practices work on the ground and gain traction.
- Inspirational People Leadership: Significant experience leading teams of managers and expert individual contributors, with a track record of developing talent and driving high performance.
- Stakeholder Influence: Exceptional communication and interpersonal skills, with the ability to build strong internal connections, influence senior leaders, and drive change across the organization.
- Platform& Tool Acumen: Technical and architectural knowledge of enterprise platforms like ServiceNow, including defining user requirements and driving adoption strategies.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.

📌 Head of AI enabled IT Process Excellence & Service Management (Hyderabad)
🏢 Roche
📍 Hyderabad