Purbanchal Agro Enterprise is an ASEB-authorized vendor supporting the Government of India’s PM Surya Ghar: Muft Bijli Yojana initiative.
The organization helps households adopt solar energy through government subsidies that make access to electricity more affordable. By promoting clean and green power solutions, Purbanchal Agro Enterprise contributes to environmental sustainability and energy independence for local communities.
The team focuses on guiding residents through the process of switching to solar energy, ensuring a smooth and informed transition. Applicants can expect to work in a mission-driven environment committed to expanding renewable energy adoption.
Role Description
The Customer Relations Manager is a full-time, on-site role based in Guwahati.
The position is responsible for managing daily interactions with households interested in solar energy, answering inquiries, explaining subsidy schemes, and supporting customers throughout the application and installation process.
Key Responsibilities
- Manage daily interactions with customers interested in solar energy.
- Answer customer inquiries and provide clear information about solar solutions and subsidy schemes.
- Guide customers through the application and installation process.
- Coordinate with internal teams and external stakeholders to ensure smooth execution.
- Maintain accurate customer records, documentation, and follow-up details.
- Resolve customer concerns and issues promptly.
- Ensure a positive customer experience at every touchpoint.
- Gather customer feedback and identify opportunities for service improvement.
- Support outreach activities that increase awareness of solar energy benefits.
- Engage with customers and local partners through regular in-person interactions.
Qualifications & Skills
- Strong customer service, relationship management, and communication skills.
- Good organizational, time management, and documentation abilities.
- Ability to manage multiple customer cases and follow up consistently.
- Basic knowledge of renewable energy or willingness to learn about solar power systems and government subsidy schemes.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in common office software, including email, spreadsheets, and CRM tools.
- Comfortable working with digital records and documentation.
- Ability to work on-site in Guwahati and collaborate with cross-functional teams.
- Ability to engage effectively with local communities and stakeholders.
- Relevant experience in customer relations, sales support, or community outreach is preferred.
- A Bachelor’s degree or equivalent practical experience in business, communications, or a related field is beneficial.
Employment Details
Position: Customer Relations Management Executive
Job Type: Full-time
Work Location: Guwahati, Assam
Work Mode: In office
Industry: Renewable Energy / Solar Energy