Hiring: Senior Service Desk Engineer – Unified Operations | Bangalore

We are hiring on behalf of a Software Solutions company headquartered in East Brunswick, NJ, delivering technology solutions across GRC, Technology, Procurement, Healthcare Provider, and Oracle domains to customers worldwide.

Role: Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk)
Location: Bangalore
Work Mode: Office / Hybrid as applicable
Experience: 5–10 Years

What You’ll Do

- Own incidents and service requests end-to-end, from acknowledgement to resolution and closure
- Provide hands-on support across Service Desk, NOC & SOC operations
- Troubleshoot Windows/macOS, Microsoft 365, Azure, VPN, VDI, Intune, Jamf, mobile & endpoint environments
- Work with ServiceNow, Jira, ControlUp, Zoom, Slack/Gizmo Bot and enterprise applications
- Monitor and respond to security tools including Defender, Sentinel, Splunk, CrowdStrike, SentinelOne, Proofpoint, Tenable & Purview
- Identify and escalate phishing, malware, identity compromise, anomalous access and data exposure
- Support enterprise applications including GitHub, VS Code, Copilot, SharePoint, Power Platform, Salesforce, Workday, PeopleSoft, Snowflake, DocuSign, Capital IQ, LeapXpert and more
- Follow controlled SOPs, maker-checker approvals, security procedures and SLA-driven workflows




- Create and maintain Confluence knowledge articles, troubleshooting guides and structured handovers
- Collaborate with NOC, SOC, Identity, Endpoint, Cloud, Application and Vendor teams

Must-Have Skills

ServiceNow | Jira | ControlUp | Intune | Jamf | VDI | VPN | Windows | macOS | Microsoft 365 | Entra ID | Defender | Sentinel | Splunk | CrowdStrike | SentinelOne | Proofpoint | Tenable | Azure | Networking | IAM | Endpoint Security | Incident Management | Troubleshooting | Escalation | SOP | SLA

Ideal Candidate

- 5–10 years of hands-on enterprise Service Desk / Unified Operations experience
- Strong troubleshooting and diagnostic skills beyond scripted support
- Experience supporting global customers in SLA-driven environments
- Robust security awareness and incident escalation discipline
- Excellent ticket documentation, communication and stakeholder management skills
- ITIL 4 Foundation is preferred

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Pay: ₹1,500,000.00 - ₹3,000,000.00 per year

Work Location: In person

📌 Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk) (India)
🏢 Knowledge Artisans Private
📍 India