Technical Lead
Lucknow, Uttar Pradesh
Job Summary
SF - Employee Central
Tower
H2R (SuccessFactors)
Level
L3
Delivery
Offshore
Required Experience
8–12 years
Role Purpose
Provide high-quality AMS support and controlled change delivery for the SF - Employee Central capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.
Key Responsibilities
- Support SuccessFactors Employee Central foundation objects, employee data, workflows, business rules and role-based permissions.
- Resolve configuration, data and integration issues; support imports, releases, regression testing and HR stakeholder queries.
- Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.
- Perform root-cause analysis, problem management and preventive actions for recurring production issues.
- Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
- Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.
Required Skills & Knowledge
- Strong hands-on expertise in SF - Employee Central and relevant integration points.
- Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.
- Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
- Experience in large, complex SAP/application landscapes and multi-vendor support environments.
Qualifications & Certifications
- Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.
- Relevant SAP SuccessFactors certification preferred.
- ITIL Foundation or equivalent service-management knowledge is an advantage.
Preferred Experience
- Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
- Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.
Key Responsibilities
SF - Employee Central
Tower
H2R (SuccessFactors)
Level
L3
Delivery
Offshore
Required Experience
8–12 years
Role Purpose
Provide high-quality AMS support and controlled change delivery for the SF - Employee Central capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.
Key Responsibilities
- Support SuccessFactors Employee Central foundation objects, employee data, workflows, business rules and role-based permissions.
- Resolve configuration, data and integration issues; support imports, releases, regression testing and HR stakeholder queries.
- Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.
- Perform root-cause analysis, problem management and preventive actions for recurring production issues.
- Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
- Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.
Required Skills & Knowledge
- Strong hands-on expertise in SF - Employee Central and relevant integration points.
- Robust troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.
- Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
- Experience in large, complex SAP/application landscapes and multi-vendor support environments.
Qualifications & Certifications
- Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.
- Relevant SAP SuccessFactors certification preferred.
- ITIL Foundation or equivalent service-management knowledge is an advantage.
Preferred Experience
- Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
- Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.
Skill Requirements
Other Requirements
📌 Technical Lead (India)
🏢 HCLTech
📍 India