The Role

We are looking for an experienced Product Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution

Core Responsibilities
● Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
● Contribute ideas to resolve customer problems to improve productivity.
● Maintain and update customer documentation as needed.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
● Actively listen to the concerns with a Solution-oriented approach.
● Manage transactions over CRM.

Key Requirements
● 0 - 2 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
● Smart Freshers good with Communication skills can apply.
● Active Listener.




● Must be proficient in any of the above mentioned languages along with English.
● TAT oriented approach.
● Good working knowledge with Microsoft Excel or Microsoft Suite.
● Excellent communication and interpersonal skills.

What We Offer
● A high-velocity, low-bureaucracy environment where good ideas ship the same week
● Chance to shape the future of unsecured lending in emerging markets
● Competitive compensation package
● Professional development and growth opportunities
● Collaborative, innovation-focused work environment
● Comprehensive health and wellness benefit

Location & Work Model
● Location: Gurugram, Sector 65, work from office
● Start date: Immediate joiners preferred

Kindly share your updated profile with us at [email protected] to guide you further with this opportunity.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (India)
🏢 Datacultr
📍 India