- Guest Services: Greet guests warmly, manage arrivals and departures, and assign room keys.
- Reservations: Handle online, phone, and walk-in bookings, cancellations, and room changes.
- Communication: Answer incoming calls, route messages, and provide local travel or attraction insights.
- Billing: Process cash and card payments, create invoices, and settle guest accounts.
- Department Coordination: Work with housekeeping and maintenance teams to ensure rooms are clean and ready