Technical Support Specialist

Pune, Maharashtra

Job Summary

L3 Functional SME for PLM (3DX) L2/L3 maintenance services.

Key Responsibilities

1. To work as Functional SME for PLM L2/L3 maintenance services.
2.To analyze and resolve the user issues reported on functional and technical Batches of PLM
3.Provide proactive alerts and mitigate any risks to have continuity of PLM availability
4.To actively track the different metrics from business team
5.To collaborate with different teams (Functional experts, perimeter pilots, Development Teams and Support teams).
6.To provide necessary support to offshore team members
7.To participate in different status and governance meetings, circulate status reports.

Skill Requirements

1. Strong expertise in 3dexperience platform fundamentals, including but not limited to configuration, administration.
2. Proficiency in Enovia functional central,



covering areas such as requirements management, change management, BOM, Release Management and collaboration.
3 In-depth knowledge of enovia engineering central, with skills in bom management, project management, and product configuration.
4. Excellent problem-solving and analytical skills to effectively troubleshoot technical issues and optimize platform performance.
5. Strong communication and interpersonal skills to engage with stakeholders and drive technical discussions.
6. Ability to work in a quick paced environment, manage multiple priorities, and deliver high-quality results under tight deadlines.

Other Requirements

Relevant certifications in 3DEXPERIENCE Platform Fundamentals and ENOVIA Functional/Engineering Central are a plus.

📌 Technical Support Specialist (Pune)
🏢 HCLTech
📍 Pune