Acutis Diagnostics is a rapidly growing clinical laboratory located in Hicksville, NY. We pride ourselves on providing expert, accurate and concise results as a product of our highly talented and passionate team of professionals. We believe the team we build today will be the foundation of our future success.

Overview

We are seeking a professional and compassionate Customer Service Representative to support patients of Acutis Diagnostics. The CSR will be responsible for handling inbound calls and emails from patients, assisting with inquiries related to tests, appointments, reports, billing, and general support. The ideal candidate will have excellent communication skills, patience, and the ability to provide accurate information while maintaining patient confidentiality.

Role Scope

· Greets clients with the “Acutis Greeting”

· Answer inbound calls from patients in a professional and courteous manner.

· Respond to patient inquiries via email in a timely and accurate manner.

· Assist patients with scheduling, rescheduling, or canceling diagnostic test appointments.

· Provide information about diagnostic procedures, preparation instructions, and test requirements.

· Help patients understand how to access their reports and results.

· Address billing inquiries and direct patients to the appropriate department when necessary.

· Accurately document patient interactions and update records in the CRM or patient management system.

· Escalate complex issues or complaints to the appropriate supervisor or department.





· Ensure compliance with patient privacy and confidentiality standards (e.g., HIPAA guidelines).

· Maintain high levels of patient satisfaction through qualified service and problem resolution.

· Uses client portal to access laboratory inbox, view reports and various other features.

Requirements

· Excellent verbal and written English communication skills.

· Strong listening and problem-solving abilities.

· Ability to handle high call and email volumes while maintaining professionalism.

· Basic computer skills and familiarity with CRM or ticketing systems.

· Ability to multitask and work in a fast-paced environment.

· Strong attention to detail and organizational skills.

· Ability to maintain patient confidentiality.

Work schedule

Sunday-Friday: 9:30 am EST to 6:30 pm EST and could be rotational (8 am EST to 5 pm EST).

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

- Work from home

Application Question(s):

- Do you have a reliable high-speed internet connection suitable for remote work?
- Do you have a dedicated and quiet work-from-home setup, including a proper workstation?

Education:

- Bachelor's (Required)

Experience:

- Healthcare industry: 1 year (Required)
- Managing US operation: 1 year (Required)
- Customer service within the health care industry: 1 year (Required)
- medical customer service: 1 year (Required)

Language:

- English (Required)

Shift availability:

- Night Shift (Required)
- Overnight Shift (Required)

Work Location: Remote

📌 Customer Service Representative (India)
🏢 Acutis Diagnostics
📍 India