Company: Snapmint
Job Location: Tonk Phatak, Tonk Road, Jaipur, Rajasthan
Job Type: Full-Time
Process: Customer Support – Email Process
Salary: ₹15,000 – ₹22,000 per month
Work Schedule: Rotational Shifts & Rotational Week Offs
Job Description
Snapmint is looking for experienced and customer-focused Customer Support Executives to join our Email Support Process. The selected candidates will be responsible for handling customer queries and providing accurate and timely resolutions through email.
Key Responsibilities
- Handle customer queries and complaints through email.
- Provide accurate information and resolutions according to company policies and SOPs.
- Maintain professional and clear communication with customers.
- Identify customer concerns and provide appropriate solutions or escalate issues when required.
- Maintain proper documentation and tagging of customer interactions.
- Meet quality, productivity, and response-time targets.
- Follow company guidelines, processes, and data-privacy policies.
- Coordinate with internal teams for issue resolution when required.
Requirements
- Graduation is mandatory.
- Prior experience in customer support, preferably in an email/non-voice process.
- Good written and verbal communication skills.
- Good written English and email communication skills.
- Basic computer knowledge and familiarity with email.
- Good typing and multitasking skills.
- Ability to understand customer concerns and provide appropriate solutions.
- Customer-service-oriented attitude.
Benefits
- Salary: ₹15,000 – ₹22,000 per month
- Full-time employment
- Paid Sick Leave
- Rotational week offs
- Professional work environment
- Career growth and learning opportunities