Customer Support – Ecommerce Voice

Job Type: Full-Time
Experience: Fresher
Location: New Town, Kolkata

Job Summary

We are hiring Customer Support Associates for an Ecommerce Voice process. The role involves handling customer interactions over calls, understanding their concerns, and providing accurate and timely assistance while maintaining a professional customer experience.

Key Responsibilities

- Handle customer queries through inbound calls.
- Understand customer concerns through effective probing and active listening.
- Provide accurate information and appropriate resolutions.
- Assist customers with order and service-related queries.
- Maintain professional and courteous communication.
- Ensure quality service and a positive customer experience.
- Follow defined process and customer-service standards.

Eligibility

- Graduate / Undergraduate candidates can apply.
- Freshers are welcome.
- Good verbal communication skills.




- Strong active listening and customer-handling abilities.
- Valuable problem-solving and query-resolution skills.
- Comfortable working in a fast-paced customer-service environment.

Job Details

Salary: ₹15,000 In-Hand
Transport: One-Way Cab + ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working: 5 Days
Weekly Off: 2 Rotational Offs
Location: New Town, Kolkata

Key Skills

Voice Communication | Active Listening | Customer Handling | Problem Solving | Query Resolution | Service Quality

How to Apply

Email: [email protected]

Interested candidates can share their updated CV through email.

Pay: Up to ₹15,000.00 per month

Benefits:

- Commuter assistance

Work Location: In person

📌 Customer Support Specialist (Newtown)
🏢 Outpace Consultancy
📍 Newtown