About the Role

Sutherland is inviting applications for the Technical Customer Service (TCS) Associate role. The position involves providing technical and customer support, helping customers troubleshoot device and account-related issues, and delivering friendly, professional and patient service.

Key Responsibilities

- Assist customers with Ring devices and account-related queries.
- Listen carefully to customer concerns and provide effective technical solutions.
- Guide customers through device setup, configuration and usage.
- Troubleshoot common issues including Wi-Fi connectivity, internet connection and device setup.
- Record customer issues, troubleshooting steps and solutions accurately.
- Coordinate with internal teams when an issue requires further technical support.
- Identify recurring customer issues and suggest improvements based on customer feedback.
- Provide friendly,



professional and patient customer service across every interaction.

Skills & Competencies Required

- Strong verbal communication and active listening skills.
- Basic understanding of Wi-Fi, internet connectivity and common technical issues.
- Interest in technology, smart home devices and consumer electronics. Good problem-solving and critical-thinking abilities.
- Patience and a customer-focused approach while resolving issues.
- Basic computer and typing skills; typing speed of 30+ words per minute is preferred.
- Ability to learn and adapt to new tools, applications and support systems quickly.
- Willingness to work adaptable and rotational shifts, including evenings and weekends.

Pay: From ₹18,000.00 per month

Work Location: In person

📌 Technical Customer Service (TCS) Associate (Chennai)
🏢 Titus Systems
📍 Chennai