Job Summary

We are looking for a Customer Support Representative to handle customer enquiries, order coordination, follow-ups, and after-sales support across Retail, B2B, and Corporate Gifting customers.

The ideal candidate should have good communication skills in English and Hindi, a customer-friendly approach, and the ability to coordinate effectively with internal teams to ensure smooth and timely order fulfilment.

Key Responsibilities

- Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide accurate information regarding products, pricing, availability, and delivery timelines.
- Coordinate with Sales, Operations, Warehouse, Dispatch, and Accounts teams for smooth order processing.
- Follow up on customer orders from enquiry to delivery.
- Maintain regular communication with customers regarding order status and delivery updates.
- Handle customer complaints and resolve issues professionally and within the required timelines.
- Support the Sales team with customer follow-ups and order-related coordination.
- Maintain proper records of customer enquiries, orders, complaints, and follow-ups.
- Assist with quotations, invoices, order confirmations, and other customer-related documentation.
- Coordinate with corporate clients for bulk orders, customized products, gifting requirements, and delivery schedules.
- Follow up with customers for feedback and identify opportunities for repeat business.
- Ensure a high level of customer satisfaction and maintain a professional relationship with customers.




- Perform other customer support and coordination activities as assigned by the management.

Required Skills & Qualifications

- 6 months to 1 year of experience in Customer Support, Customer Service, Telecalling, Retail, B2B Sales Support, or Corporate Gifting.
- Excellent verbal and written communication skills in English and Hindi.
- Kannada or any additional regional language will be an added advantage.
- Good interpersonal and customer-handling skills.
- Basic knowledge of MS Office / Excel / Google Sheets / CRM.
- Ability to handle multiple customer enquiries and follow-ups simultaneously.
- Strong coordination and problem-solving skills.
- Positive attitude and willingness to learn.
- Good attention to detail and ability to maintain accurate records.

Preferred Candidate Profile

- Customer-focused and polite in communication.
- Confident while speaking with customers and corporate clients.
- Good follow-up and coordination skills.
- Comfortable working in a quick-paced retail/B2B environment.
- Should be proactive, responsible, and target-oriented.
- Candidates with experience in corporate gifting, retail, e-commerce, B2B customer service, or order management will be preferred.

Key Performance Areas

- Customer response and resolution time
- Order processing and coordination
- Follow-up efficiency
- Customer satisfaction
- Complaint resolution
- Accuracy of customer/order records
- Repeat customer support and retention

Salary: As per experience and industry standards.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Representative (Bengaluru)
🏢 Bhawar Sales
📍 Bengaluru