- Location: Ahmedabad
- Experience: 4+ Years
- Work Environment: MNC | Australian Clients
- Shift Time: 3:30 AM to 01:00 PM (IST)
Managing current clients when finalized for delivery during the upcoming month (Primary)
- Onboarding a client when the sale is made. Welcome call + Welcome email + Account creation + Logging the sale in data sheets that we manage.
- Discussing project requirements with customer via call or sometimes email and forwarding it to developers in a set Word format.
- Liaising with clients in case of any questions/clarifications from Dev team
- Delivery of demo and compiling the changes from client
- Communicate the changes and client’s feedback with Dev team
- Settle the account with the customer and get the payments started
- Ensuring all monthly performance KPIs are met
Management of Old (previously delivered) Projects (Primary)
- Call and email clients for Account Manager introduction for their future requirements
- Receive the changes sent by client and evaluate
- Communicate changes with developers
- Approaching the client for review post project delivery
- Make incoming and outgoing calls when required
- Keep a watch on the clients who are approaching their contract end date and approach for renewal.