JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description: Centralized Helpdesk ExecutivePosition OverviewThe Centralized Helpdesk Executive serves as the first point of contact for all internal technical and operational support requests, ensuring timely resolution and excellent customer service.
Key ResponsibilitiesIncident Management
Receive, log, and categorize all incoming support requests via phone, email, and ticketing system
Provide first-level troubleshooting and technical support for hardware, software, and network issues
Escalate complex issues to appropriate technical teams with complete documentation
Service Request Handling
Process service requests including access provisioning, password resets, and system configurations
Track and monitor ticket status from creation to closure
Ensure adherence to defined SLAs and response times
Communication & Coordination
Maintain clear communication with users regarding ticket status and resolution timelines
Coordinate with IT teams, vendors, and other departments for issue resolution
Provide regular updates to stakeholders on open tickets




Documentation & Reporting
Maintain accurate records of all incidents and resolutions in the ticketing system
Create and update knowledge base articles for common issues
Generate daily/weekly reports on helpdesk metrics and performance
Customer Service
Deliver skilled and courteous support to all users
Ensure high levels of customer satisfaction
Gather user feedback to improve service quality
Required QualificationsEducation
Bachelor's degree in Computer Science, IT, or related field
Relevant certifications (ITIL Foundation, CompTIA A+) are advantageous
Experience
1-3 years of experience in helpdesk or technical support role
Experience with ticketing systems (ServiceNow, Jira Service Desk, or similar)
Technical Skills
Strong understanding of Windows/Mac operating systems
Knowledge of Microsoft Office 365, Active Directory, and basic networking
Familiarity with remote support tools
Soft Skills
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work under pressure and manage multiple priorities
Customer-focused approach with patience and empathy
Working ConditionsShift-based work (may include rotational shifts)
Office-based with potential for hybrid arrangements
Fast-paced environment requiring multitasking
If this job description resonates with you,



we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading skilled services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Helpdesk Executive (India)
🏢 JLL
📍 India