Role description

UST Tittle: Associate III - BPM

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary:

UST is looking for BPM Product Configuration Analyst

The Opportunity:

Role Summary

- The Product Configuration Analyst is responsible for configuring and maintaining healthcare products, groups, benefit plans, and related system components within TriZetto Facets.
- The role ensures timely and accurate implementation of group setups, renewals, plan changes, and maintenance requests while meeting quality, productivity, compliance, and turnaround-time requirements.

Key Responsibilities:

Product & Group Configuration

- Configure healthcare products, groups, accounts, sub-accounts, and benefit structures in TriZetto Facets.
- Implement new group setups, renewals, amendments, terminations, and maintenance requests.
- Configure benefit plans, accumulators, eligibility rules, and plan attributes.
- Maintain configuration components and related system parameters.
- Support implementation of recent products and benefit changes. Requirements Analysis
- Review PDRs, benefit documents, implementation guides, contracts, and business requirements.
- Interpret product and group design requirements.
- Translate approved business requirements into TriZetto Facets configuration.
- Identify and escalate requirement gaps, conflicts, or dependencies. Validation & Testing • Conduct unit testing of completed configurations.
- Verify configuration accuracy against source requirements.
- Support QA testing and timely defect resolution.
- Address fallout and production support issues. Operational Support
- Monitor assigned configuration work queues.
- Meet service-level and turnaround-time requirements.
- Support implementation and deployment activities.




- Participate in issue resolution and production stabilization activities.

Documentation:

- Maintain configuration documentation and evidence.
- Update implementation logs and supporting records.
- Follow established configuration standards and procedures.
- Contribute to knowledge management repositories.

Mandatory Skills & Competencies

- Knowledge of healthcare benefit plan and group configuration in TriZetto Facets.
- Understanding of group setup and implementation processes.
- Ability to analyze benefit documents, contracts, and business requirements.
- Strong attention to detail and commitment to accuracy.
- Effective written and verbal communication skills.

Qualifications Education

Bachelor's degree or equivalent relevant experience.

Experience

- 2 to 5 years of healthcare payer configuration experience.
- Experience supporting product or group implementations.
- Knowledge of healthcare insurance products and benefit structures.

Required Platform:

- Hands-on experience with TriZetto Facets product, benefit, or group configuration. Domain Knowledge
- Healthcare payer operations.
- Benefit plan design.
- Enrolment and membership.
- Claims processing.
- Provider networks.
- Commercial, ACA, Medicare, and Medicaid products.

Key Performance Indicators (KPIs) :

- Configuration productivity
- Configuration accuracy
- First-pass quality
- Turnaround time
- SLA adherence
- Defect rate
- Rework rate
- Production support responsiveness

Skills

FACETS, Benefits Administration, Claims Management, Healthcare Systems

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one,



we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

- To support and promote the values of UST.

- Comply with all Company policies and procedures

Skills

FACETS, Benefits Administration, Claims Management, Healthcare Systems

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 BPM Product Configuration Analyst (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram