Customer Support Associate

Education qualification:

- Any graduate with good analytical skills (BCA / BSC Computer science background preferred)

- 0.6 to 2 years of experience

Desired skills:

- Self motivated with excellent communication skills in English and Hindi - mandatory + Assamese/Bengali/Telugu.

- Should be able to solve basic mathematics problems

- Ability to provide responses from simple to complex queries and deliver customer delight.

- Past experience with ERP support

- Exposure to working in Startup ecosystem is desired

Job description:

- Responsible for providing effective and timely resolution to customer queries.

- Responsible for providing support via call and via chat

- Should align on TAT and SLA standards set by the company

- Escalate necessary cases to the right team





- May be required to perform other tasks as assigned

- Must be versatile to work in rotational shifts and extended hours during high volumes

Job Types: Full-time, Permanent

Pay: ₹24,000.00 - ₹25,000.00 per month

Benefits:

- Food provided
- Health insurance
- Provident Fund

Application Question(s):

- Do you know English + Hindi very fluently? (Hindi & English & Assamese/Bengali/Telugu)
- Would you be open to relocating to Koramangala for work?
- Would you be comfortable with a budget between 3-4 LPA?

Language:

- Hindi & English fluently (Required)

Work Location: In person

📌 Customer Support Associate (English/Hindi + 1 language mandatory) (Koramangala)
🏢 Kazam EV Tech Private
📍 Koramangala