Job Summary

We are looking for a responsible and customer-focused Aftersales Executive to handle post-warranty and service-related operations for modular products such as Kitchens, Wardrobes, Vanities, Crockery Units, TV Units, and related products.

The candidate will be responsible for coordinating customer service requests, handling warranty-related communication, managing customer grievances, coordinating with studios and internal teams, maintaining CRM/service records, and ensuring smooth aftersales support as per company standards.

Key Roles & Responsibilities

Warranty & Service Coordination

- Handle all aftersales activities after warranty issuance.
- Coordinate warranty card issuance to customers.
- Arrange and schedule free service visits as per brand standards.
- Ensure timely closure of customer complaints and service requests.

Customer Communication

- Communicate professionally with customers and studios regarding aftersales concerns.
- Handle customer grievances and escalations calmly and effectively.
- Provide technical guidance and service updates to customers/studios.

Coordination & Follow-Up

- Coordinate with Installation, Production, and Service Teams for issue closure.
- Arrange technician visits and service support when required.
- Follow up on pending service cases until closure.

Warranty & Policy Management





- Maintain and explain warranty policies and conditions.
- Verify warranty eligibility before processing claims.
- Maintain proper warranty documents and service records.

CRM & Documentation

- Update CRM/service software regularly with complaint and service details.
- Maintain daily reports, service call records, warranty data, and closure status.
- Track pending complaints and ensure timely updates.

Process Improvement

- Identify recurring issues and provide feedback for product/service improvement.
- Support in improving customer satisfaction and aftersales processes.

Required Skills

- Positive communication skills (English + Hindi+ Regional Language any)
- Customer handling and escalation management
- Basic technical understanding of modular furniture/interiors
- Coordination and follow-up skills
- Problem-solving attitude
- Knowledge of MS Excel, Email communication, and CRM systems
- Ability to work under pressure and manage multiple tasks

Pay: ₹25,000.00 - ₹35,377.02 per month

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:

- Bachelor's (Required)

Experience:

- Customer service: 4 years (Required)

Language:

- Hindi (Required)

Work Location: In person

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