Job Title: Assistant Manager / Deputy Manager – Customer Service & Operations
Location: Marol,Mumbai
Experience: 6–10 Years
Industry: Freight Forwarding / Logistics
Function: Customer Service & Operations

Job Summary

We are looking for an experienced Assistant Manager / Deputy Manager – Customer Service & Operations to join our Mumbai team. The candidate will be responsible for managing end-to-end EXIM customer service and operational activities, with strong exposure to Air Freight, Ocean Freight and ODC/Project Cargo.

The ideal candidate should have hands-on experience in freight forwarding operations, excellent customer coordination skills and the ability to manage shipments from booking through final delivery.

Key Responsibilities

- Manage end-to-end EXIM customer service and freight forwarding operations.
- Handle Import and Export shipments through Air and Ocean Freight.
- Coordinate FCL/LCL shipments, bookings, documentation and shipment execution.
- Handle customer communication and provide regular shipment updates.
- Coordinate with shipping lines, airlines, overseas agents, CHA/customs teams, transporters and internal departments.
- Handle operational requirements related to ODC / Project Cargo shipments.
- Monitor shipment schedules, cargo movement and delivery timelines.
- Ensure timely documentation and smooth execution of shipments.
- Resolve customer queries, operational issues and shipment-related escalations.
- Coordinate with internal teams to ensure customer requirements are fulfilled.




- Prepare operational reports and maintain accurate shipment records.
- Ensure compliance with internal processes and EXIM documentation requirements.
- Maintain strong relationships with existing customers.

Candidate Requirements

- 6–10 years of relevant experience in Freight Forwarding / Logistics.
- Strong experience in EXIM Customer Service & Operations.
- Good knowledge of Air Freight and Ocean Freight.
- FCL/LCL operational knowledge.
- Exposure to ODC / Project Cargo is required.
- Knowledge of import/export documentation and freight forwarding processes.
- Good understanding of Incoterms.
- Strong customer coordination and communication skills.
- Positive MS Excel and reporting skills.
- Ability to handle multiple shipments and priorities simultaneously.

Qualification

Graduate in any discipline. A qualification in Logistics, Supply Chain or International Trade will be an added advantage.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Application Question(s):

- How many years of experience do you have in EXIM Customer Service & Operations in the freight forwarding/logistics industry?
- Please mention your experience in Air Freight and Ocean Freight separately.
- Do you have hands-on experience handling FCL/LCL shipments?
- Do you have experience handling ODC / Project Cargo shipments? If yes, please specify the type of cargo handled.
- What types of Import/Export shipments have you handled independently?
- What is your current CTC, expected CTC and notice period?

Work Location: In person

📌 Customer Service & Operations ( Freight Forwarding& Logistics) (Marol)
🏢 Astral Interntional
📍 Marol