- Counsel patients and their families regarding diagnosis, treatment plans, procedures, and hospital processes.
- Provide emotional and psychological support to patients, especially those dealing with long-term or critical illnesses.
- Coordinate with doctors, nurses, and other departments to ensure timely communication of treatment-related information.
- Explain financial estimates, insurance coverage, and available payment plans when necessary.
- Assist in pre-admission and discharge processes by guiding patients and families through documentation and formalities.
- Follow up with patients to ensure post-treatment continuity and satisfaction.
- Maintain patient confidentiality and adhere to hospital policies on patient rights and dignity.
- Maintain accurate records of counselling sessions, patient concerns, and follow-up actions.